Have you ever ordered a wig or hairpiece and once you received it, realized itâ€™s not the right match for you? Maybe the style is off a shade or two or perhaps the cap is too small.Â Donâ€™t worry, Paula Young makes exchanges easy and hassle-free.Â We offer our customers a 100% satisfaction guarantee!Â We arenâ€™t satisfied until you are.Â Thatâ€™s why weâ€™d like to clear up some common misconceptions about our exchange policies.
- Items may be returned for exchange within 90 daysâ€“including clearance items
- Exchange items are shipped free of chargeâ€“with the exception of any rush services
- Exchanges are normally processed within three business days of receipt
Want to avoid the exchange process?Â Ensure youâ€™re ordering the correct wig the first time around:
- Should you be wearing a mini petite, petite, average, or large capped wig? â€”Find Your Size
- Are you looking to match your natural color or maybe itâ€™s time for something new? â€” Either shop â€śWigs by Colorâ€ť or order a free color swatch