Customer Satifaction Guarantee

Have you ever ordered a wig or hairpiece and once you received it, realized it’s not the right match for you? Maybe the style is off a shade or two or perhaps the cap is too small.  Don’t worry, Paula Young makes exchanges easy and hassle-free.  We offer our customers a 100% satisfaction guarantee!  We aren’t satisfied until you are.  That’s why we’d like to clear up some common misconceptions about our exchange policies.

  • Items may be returned for exchange within 90 days–including clearance items
  • Exchange items are shipped free of charge–with the exception of any rush services
  • Exchanges are normally processed within three business days of receipt

Want to avoid the exchange process?  Ensure you’re ordering the correct wig the first time around:

  • Should you be wearing a mini petite, petite, average, or large capped wig? —Find Your Size
  • Are you looking to match your natural color or maybe it’s time for something new? — Either shop “Wigs by Color” or order a free color swatch
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