Have you ever ordered a wig or hairpiece and once you received it, realized it’s not the right match for you? Maybe the style is off a shade or two or perhaps the cap is too small. Don’t worry, Paula Young makes exchanges easy and hassle-free. We offer our customers a 100% satisfaction guarantee! We aren’t satisfied until you are. That’s why we’d like to clear up some common misconceptions about our exchange policies.
- Items may be returned for exchange within 90 days–including clearance items
- Exchange items are shipped free of charge–with the exception of any rush services
- Exchanges are normally processed within three business days of receipt
Want to avoid the exchange process? Ensure you’re ordering the correct wig the first time around: