Customer Satifaction Guarantee

Have you ever ordered a wig or hairpiece and once you received it, realized it’s not the right match for you? Maybe the style is off a shade or two or perhaps the cap is too small.  Don’t worry, Paula Young makes exchanges easy and hassle-free.  We offer our customers a 100% satisfaction guarantee!  We aren’t satisfied until you are.  That’s why we’d like to clear up some common misconceptions about our exchange policies.

  • Items may be returned for exchange within 90 days–including clearance items
  • Exchange items are shipped free of charge–with the exception of any rush services
  • Exchanges are normally processed within three business days of receipt

Want to avoid the exchange process?  Ensure you’re ordering the correct wig the first time around:

  • Should you be wearing a mini petite, petite, average, or large capped wig? —Find Your Size
  • Are you looking to match your natural color or maybe it’s time for something new? — Either shop “Wigs by Color” or order a free color swatch
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3 Responses to Customer Satifaction Guarantee

  1. says:

    I just ordered the “Jaclyn,” which I have a catalogue for and was also listed online as being $89, but the price ended up being $109 at checkout. Will this be fixed before my card is overcharged?

    I have been trying to make this order for 2 solid days too, but cannot reset my passwrod to login to my account! I’ve been emailed numerous reset links since yesterday, but every time I use one, it results in a message that it has expired–regardless of how quickly I use it!

    This has been a terribly frustrating experience!

    • Hi Daisy. A Customer Support Representative will be contacting you via email to rectify this issue. As for the password reset issue, we are aware of this and are actively working on correcting it. If you would like, I can reset the password for you. Simply email me at and I would be more than happy to help. Sorry for any inconvenience this may have caused. Have a great day!

  2. Nicole says:

    Hi. I previously order the Jacklyn too but when it came it was not cut in the style shown. I had to pay a stylist to cut it which cost me almost another $100.

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